For Family & Friends
We recognise that contact with family/whānau, friends and other support people can be an important part of a person’s recovery. A loved one coming to Ashburn will join a therapeutic community to recover and build resilience. As a family/whānau, understanding the journey they will be taking will help to guide your support.
Click to Learn More:
Preparing for Ashburn
Whāia te mātauranga hei orange mō koutou.
Seek learning for the sake of your wellbeing.
Ashburn Clinic offers a professional and supportive environment for diagnosis, treatment and recovery from mental illness and addictions. At the centre of treatment is the therapeutic community model. The main therapeutic programme utilises a structured day, with an emphasis on group meetings and community participation. By concentrating on the meaning of each person’s feelings, actions and relationships, changes in understanding and behaviour can be made. Ashburn recognises that contact with whānau, family and friends, and with other support people forms an important part of a person’s recovery. The therapeutic community programme has patients at the helm their recovery, so it will be the patient who communicates with whānau to keep them informed of their progress and invites whānau and other support people to their family meetings.
On admission to Ashburn, the patient is taking an important step towards their recovery. In some situations, whānau may have been carrying much of the burden of care, whilst in other cases the admission may come as a surprise to friends and family. Whānau might not have had any other experience of someone accessing mental health care. The following resources may be of use in understanding the mental health care system and how to support a loved one in need.
Ministry of Health – mental health and addictions
Need to talk? 1737
ALAC – for help and advice on alcohol
Southern DHB Alcohol & Drug Services – Community Alcohol & Drug Services (Dunedin)
CADS – national website
The Low Down – a website to help young New Zealanders recognise and understand depression and anxiety
Mental Health Foundation
NZ Drug Foundation – educating, advising and standing up for healthy approaches to alcohol and drugs
High Alert – for drug information and alerts
Skylight Trust – supporting children, young people, and their whānau to navigate through tough times.
Admission to Ashburn is initiated by a referral from a health professional such as a GP or a psychiatrist. Most commonly, people are referred for problems with addiction, anxiety, depression, eating disorders, life crises, PTSD, personal and relationship issues, and sexual trauma. The referral is reviewed by a professional team for the suitability of Ashburn in treating this person. There may also be a wait before a bed is available and, if funding is required through a governmental agency, for funding to be approved. It may be that in reaching out for the initial referral, a person has used a family member or friend, whānau to support them through the process. If so, it is likely that the person will appreciate continued support during the pre-admission process. Whānau should recognise that by seeking admission to Ashburn, a person is taking a big step towards their recovery.
Ashburn recognises the importance of whānau support for patients. If a patient has appreciated someone’s support through the pre-admission period, they might ask for continued support through admission. It is also likely that the patient may wish to manage the admission themselves. The staff at Ashburn provide a warm and inviting welcome into the Clinic, with calm and caring procedures for settling a new patient in. The staff are experienced in assessing the level of independence the patient needs and wants. Whānau should be guided by Ashburn staff as to how best to support the patient on admission.
Ashburn encourages patients to contact their whānau directly to keep them informed of their progress and well-being. Initially, the process of settling in to residential care at the Clinic and becoming used to the demands of the therapeutic community programme may mean that some time may elapse before the patient is ready to communicate with whānau. When they are ready, staff will encourage the patient to initiate a family meeting. Whānau should be reassured that their loved one is settling in to a caring environment that is attending to all their needs and setting the stage for recovery. If there is any change in circumstance, such as the need for a transfer to another ward or there is any event of concern, the emergency contact will be immediately notified and the event documented.
A key part of the therapeutic community programme is the trust that the patient has in the Ashburn community. The patient must be able to trust that they are in control of their personal story, their care and their recovery.
Privacy: due to privacy legislation Ashburn cannot confirm a patient’s status, refer phone calls or release information without the patient’s prior permission.
Concerns or complaints: any issues not resolved through the usual communication channels can be brought to the attention of the Medical Director.
“You believed that [name] could be helped right from the beginning and got her to a state where she has a lot more resilience.”
– Family Member
Keeping in Touch
He hono tangata e kore e motu; ka pa he taura waka e motu.
Unlike a canoe, a human bond cannot be severed. Our whakapapa and our relationships with others join us together to make us who we are.
“From an outsider’s view, the Clinic seems to be an exceptional place to begin the long journey of recovery from whatever addiction is involved and especially the follow-up aftercare. Excellent job!”
– Family Member
Learn more about helping your loved one
E iti noa ana nā te aroha.
A small thing given with love.
When it becomes appropriate for treatment, a patient may be granted leave. The type and conditions of leave is assessed on a case-by case basis; discussed within the appropriate therapy groups and arranged in consultation with the clinical team. In some cases, patients may not be able to complete, or even take, the full leave arranged. Although it is difficult not to have raised expectations, whānau should understand that in arranging and taking leave, the patient is making significant progress in their recovery. If whānau have any questions or concerns about hosting a patient on leave, they should contact the clinical staff via reception on 03 476 2092.
Due to the current Covid-19 pandemic there will be precautionary measures in place that will be set out when leave is arranged.
When a patient is ready for discharge from Ashburn, they will hopefully have shown resilience in their recovery. On discharge, duty of care will be passed from Ashburn to an appropriate medical provider. In many cases this will be the patient’s GP. During their time at Ashburn, the patient will hopefully have developed the skills and knowledge necessary to overcome previous challenges and to maintain good mental health. Potential triggers to the person relapsing will have been identified. If appropriate, these will have been discussed in the family meeting, with the aim of whānau supporting recovery by mitigating triggers. Also discussed should be any healthy habits or activities that the person recognises as aiding their recovery.
Whānau can make a significant difference to the success of maintaining recovery. On discharge from Ashburn, a person will hopefully have developed skills and knowledge necessary to maintain their recovery. Whānau may also have learned a great deal about what their loved one experienced and so are more likely to be able to assist in mitigating potential triggers and avoiding relapse.
“[Ashburn] Gave my daughter back to me and returned her as a wife and mother to her family. Thank you.”
– A patient’s parent
“You have done a difficult job well, and [we] are very grateful for the treatment and care you have given.”
– Family Member
“You really are saving people’s lives. Thank you!”
– Family Member