Your Privacy at Ashburn Clinic
At Ashburn Clinic, we see privacy as a foundation of trust.
The personal information you share with us is treated with the utmost respect and care, so you can feel safe and supported throughout your treatment. Only the individuals directly involved in your care, such as your treatment team, will have access to your health information. If we need to share information with others, such as your GP or whānau, we will always obtain your consent unless the law requires otherwise.
In some cases, we may receive personal or health information about you from other healthcare providers, such as hospitals, specialists or your GP, as part of coordinating your care.
Where we receive information about you in this way, we take reasonable steps to ensure you are aware of this and how the information will be used, in accordance with the Privacy Act 2020.
To protect your privacy, we cannot confirm a patient’s status, transfer phone calls, or release information to others without your prior consent.
To ensure you receive the best possible care, Ashburn Clinic contributes to and accesses healthcare information from HealthOne.
What is HealthOne?
HealthOne is a secure electronic record based in the South Island that allows registered healthcare providers directly involved in your care to quickly access information, such as test results, allergies, medications, GP summaries, and hospital information. HealthOne strictly adheres to the principles of the Privacy Act 2020 as well as the rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved, highly secure healthcare information network, which is regularly audited and tested. Privacy auditing is used to ensure that only those directly involved in your care have access to your information.
To find out more about HealthOne please visit www.healthone.org.nz.
Please keep in mind that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz.
AI Note-Taking
We use an AI note-taking tool during consultations to accurately and efficiently capture information, and to assist our clinicians with assessments and reporting.
Speech is transcribed and converted to text simultaneously; no recordings of conversations are stored. For details on how it works, please view AI Note-Taking Explained.
If you have an objection to the use of AI, please advise your clinician on arrival.
Group Confidentiality
Being part of a group involves you talking about your current difficulties and hearing about the difficulties of others. Participating in a group process requires all group members to adhere to confidentiality being strictly held within the group.
Your Rights
As a patient at Ashburn Clinic, you have the right to:
- Access the health information we hold about you.
- Request corrections if any details are inaccurate.
- Understand how and why your information is collected, stored and shared.
- Expect confidentiality and respect for your privacy at all times.
These rights apply to information held directly by Ashburn Clinic as well as information accessed through HealthOne.
For more details about how Ashburn Clinic collects, uses and protects personal information when you use our website please see our full Privacy Policy.
