A Democratic Therapeutic Community means that patients are actively involved in the life and running of the community. This includes participating in daily group meetings, recreational activities, and shared living tasks. Everyone has a voice in decision-making, and with support from staff, patients take responsibility for both themselves and the community. This approach encourages personal growth, mutual respect and empowerment, helping you to understand yourself better and develop healthier ways of living.

Ashburn provides inpatient and outpatient mental health treatment for people aged 17 and over. A referral from a health professional (such as your GP, psychiatrist, psychologist, ACC Recovery Partner or Te Whatu Ora | Health New Zealand mental health team) is required for admission.

• Inpatient care requires a referral from a registered health professional.

• Outpatient appointments are held at Ashburn in Dunedin and require a referral from a health professional.

There can be a waitlist from time to time.

Stays vary depending on your needs. The Addictions Programme runs for 10-11 weeks, while Democratic Therapeutic Community treatment may last several months. A minimum of 4-6 weeks is needed for a full assessment.

Costs depend on your treatment programme and funding pathway. See our fees page for details on treatment fees.

Yes. Treatment may be funded through the Te Whatu Ora | Health New Zealand, ACC, or privately. Speak with your GP, local mental health team, or ACC Recovery Partner to check eligibility.

Many patients do, but this depends on your situation. Please confirm with your Work and Income case manager.

Yes. All patients have single rooms.

Most bathrooms are shared. A small number of ensuite rooms are reserved for patients with specific medical needs.

Yes. Towels and bedding are provided, but you are welcome to bring blankets, personal belongings, and valuables (lockable storage is available). Check out what other things you may need during your stay.

Bring three days of any current medications with you. On admission, our clinical team will review and manage your medication. Supplements and over-the-counter items must be checked by staff.

Yes, in our inpatient units. Patients in Alexander House live more independently without 24-hour nursing.

• Gym equipment and tennis court
• Walking tracks and outdoor recreation areas
• Indoor games such as table tennis

See our facilities page for more details.

Smoking and vaping are strictly prohibited inside any building at Ashburn, however there is a designated area for patients to smoke outside.

Yes. WiFi is available in communal areas and some rooms. A private phone booth is provided for calls. Due to our location, mobile coverage can be challenging. We recommend using a 2degrees SIM card while at Ashburn, as there is limited 2degrees mobile coverage here.

Patients receive three meals plus snacks each day. Extra food items can be purchased at the on-site canteen.

Laundry facilities are provided in each unit. Detergent is available to buy from the canteen.

Leave is discussed as part of your treatment plan and approved on a case-by-case basis.

Yes. Ashburn is voluntary. We recommend giving treatment at least 1–2 months before deciding.

Yes. As part of treatment, patients are encouraged to invite whānau and friends to visit. Visits are prearranged by the patient in discussion with clinical staff.