FAQs

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  • What is the criteria for being admitted to Ashburn?
  • This is a difficult question to answer in a broad sense, as admission is determined on a case by case basis and may vary according to your funding.  But generally speaking, you need to be at least 17 years of age or older, and been referred to us by a health professional - even your GP is able to refer you.  For more information, please visit our Referrals page.  

  • Can I refer myself for treatment at Ashburn?
  • No, all referrals for our services must come from a registered health professional.  This can be a psychiatrist, therapist, DHB mental health team, or your GP.  However, you can ask your health professional to refer you to Ashburn, and you can contact Ashburn directly to talk with a staff member about admission.  

  • How much does treatment at Ashburn cost?
  • The cost of treatment varies depending on the programme you take on while you're here, and whether or not you stay on-site as an inpatient.  Check our Referrals page for an indicative guide of costs.  

  • I can't afford to pay for treatment upfront - do you offer funding, finance or alternative ways to pay?
  • Patients come to Ashburn as either private-paying individuals, or through the public health system which is funded mainly by the Ministry of Health or ACC.  If you want to find out about eligibility for funding it would be worth talking to your DHB clinical team or ACC case manager.    

  • Is there a waiting list to get in to Ashburn?
  • There can be a wait before getting a bed at Ashburn, however this largely depends on whether or not you are being funded through a governmental agency.  Both the Ministry of Health and ACC have their own processes to determine eligibility for funding which may include a waiting list.  There is usually not a waiting list for private-paying patients.  

  • What are the ages of patients at Ashburn Clinic?
  • Most patients at Ashburn are aged between 20-55 years.  To be admitted here you need to be at least 17 years of age, and there is no upper age limit.

  • How long will I stay at Ashburn?
  • This depends on a number of factors, including the nature of the mental health problems you have and the type of treatment you are wanting (eg. if you're admitted to the addiction programme this has a fixed length of 10 weeks).  Or, you may decide to have treatment in the main therapeutic programme for a longer period of several months.  This is something that will be discussed with you prior to admission, and then reviewed during your stay with us.  

  • How will my medication be managed?
  • If possible it is helpful if you can bring a few days’ of your own medication when you first arrive.  On admission, your Psychiatrist and the Ashburn GP will complete an assessment of your health and review your medications.  After that, we will organise prescriptions for and administer your medication.  Over time, some patients in our inpatient unit, and all those residing at Alexander House, are able to self-medicate.  

  • Will I still get my WINZ benefit if I'm an inpatient at Ashburn?
  • Often people do continue to receive their benefit, however you will need to discuss the details with your Work and Income NZ case worker.  

  • Can I smoke at Ashburn?
  • Smoking is strictly prohibited inside any building at Ashburn, however there is a designated area for patients to smoke outside.  Note that Ashburn is working on becoming a totally smoke-free site.   

  • Can my family or friends stay on-site with me?
  • Ashburn provides visitor accommodation for a very reasonable price.  Visitors are housed separately from patients, but can join patients for meals in the dining room.

  • Will I be able to take leave while I'm receiving treatment at Ashburn?
  • You may be allowed to take leave, if this fits in with your treatment.  Leave is discussed with the clinical team and within the appropriate groups with other patients, and is assessed on a case-by-case basis.