Ashburn Clinic’s Commitment to Privacy
Ashburn Clinic (“Ashburn”, “we”, “us”, or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. Ashburn has policies and procedures in place to meet the requirements of the Privacy Act 2020 and Health Information Privacy Code 2020. For more information, contact us.
This Policy complies with the Privacy Act 2020 and the Health Information Privacy Code 2020.
Ashburn also contributes to and accesses healthcare information via HealthOne, a South Island–based shared care record system designed to support co-ordinated and safe healthcare delivery.
Information We Collect
We collect personal information only where necessary and appropriate. This may include:
Personal and Health Information
- Information you provide when receiving care or making enquiries
- Health information required to assess, plan, and deliver treatment
- Correspondence between you and Ashburn (including emails or phone communications)
Health information is treated as highly sensitive and is subject to additional protections under the Health Information Privacy Code 2020.
Website and Technical Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on the website
- Cookies and anonymised usage data
Website information is not linked to patient records or clinical systems.
Mailing List Information
- Name and email address if you voluntarily subscribe to receive updates or communications
- You may unsubscribe at any time using the link provided in our emails
How We Use Your Information
We use personal and health information only for lawful and appropriate purposes, including:
Healthcare and Clinical Care
- Providing, managing, and coordinating treatment
- Communicating with you and authorised healthcare providers
- Meeting clinical, ethical, and legal obligations
Administration and Compliance
- Maintaining accurate records
- Responding to complaints or requests
- Complying with legal, regulatory, and professional requirements
Website and Communications
- Responding to enquiries
- Managing subscriptions and communications
- Monitoring website performance and improving functionality
We do not use health information for marketing purposes.
Cookies and Analytics
Our website uses cookies and similar technologies to support basic functionality and understand how visitors use the site.
We may use Google Analytics to collect aggregated and anonymised information such as:
- Pages visited
- Time spent on the site
- Device and browser information
Google Analytics does not collect names, contact details, or health information, and analytics data is not linked to patient records or clinical systems.
Some analytics data may be processed on servers located outside New Zealand. We take reasonable steps to ensure appropriate safeguards are in place, as required by the Privacy Act 2020.
You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality. Find out more about managing cookies here.
How We Share Your Information
We do not sell or rent personal or health information.
Health Information
Health information may be shared only:
- With your consent
- With authorised healthcare providers (including via HealthOne) where clinically appropriate
- Where required or permitted by law
- To prevent serious threats to health or safety
Other Personal Information
Non-clinical information may be shared with trusted service providers who assist us in operating our website and communications systems, subject to confidentiality and security obligations.
Security and Retention
We take reasonable steps to protect personal and health information from loss, misuse, unauthorised access, or disclosure. Safeguards include secure systems, restricted access, and reputable service providers.
Information is retained only as long as necessary for the purposes outlined in this policy or as required by law, and is securely disposed of when no longer needed.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access personal and health information we hold about you
- Request correction of inaccurate or incomplete information
Requests can be made by contacting us using the details below. We will respond as soon as reasonably practicable.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner.
Contact Us
For privacy enquiries or requests, please contact ashburn@ashburn.co.nz.