Whānau
Can I be involved in my loved one’s treatment?
Can I be involved in my loved one’s treatment?
Yes, with the patient’s consent. Family meetings and visits are encouraged.
Can I contact my family member while they are at Ashburn?
Can I contact my family member while they are at Ashburn?
Yes. Phone, video calls, and in-person visits can be arranged. The best times to reach them are after hours.
What are the visiting hours?
What are the visiting hours?
Ashburn does not have set visiting hours. Visits are usually arranged as part of a patient’s treatment plan, often through family meetings. For more details, please contact us.
What should I expect once my loved one starts treatment at Ashburn?
What should I expect once my loved one starts treatment at Ashburn?
A structured routine that includes group and individual therapy, community activities, and rest time.
Will the staff keep me updated?
Will the staff keep me updated?
We respect patient confidentiality. With patient permission, updates can be provided by the clinical team.
Is there support for families?
Is there support for families?
Yes. We can connect you with resources and whānau support services.
How can I help a loved one access treatment at Ashburn?
How can I help a loved one access treatment at Ashburn?
A referral from a GP or health professional is usually the first step. Find out more about the next steps on our Admission Process page.